Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
In most conditions, we do not refund or provide return due to hygiene concern.
To be eligible for a return, your item must be UNUSED, UNOPENED, and in the same condition that you received it. It must also be in the original packaging.
We do not receive any return due to the reason of unsuitable product.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (depends on bank refund progress).
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, you should mail your product to:
Address:
Herbbies – Apothecary Skincare from Mother Earth
Desa Green Serviced Apartment
Jalan Desa Bakti, Taman Desa
58000 Kuala Lumpur.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We strongly recommend you using a trackable shipping service or purchasing shipping insurance, e.g. DHL or Poslaju equivalent. We don’t guarantee that we will receive your returned item if you use normal post.